Questions?
Call (970)690-4921
9am - 5pm MST Mon.-Fri.

Horse Colic

Customer Care

Ordering

How do I place an order online?
Can I place orders by phone?
Can you rush my order?
What are my payment options?
Do you charge sales tax?
Do you have a minimum order requirement?

Order Tracking & Updates

How do I check the status of my order?
Will I get an email confirmation after I place my order?
How do I change or cancel my order?

Return Guarantee and Exchanges

What is your return and exchange policy?
How long before I receive my refund?
Do you charge restocking fee?
What if I got my order but items are damaged?

Shipping

When does my order ship?
Do you ship to PO Boxes?
Do you ship to APO/FPO addresses?
Do you ship to Canada?
Do you ship internationally?
How is shipping calculated?
What are your shipping options?

Privacy and Security Policy

Are online transactions on your site secure?
How do you use my contact information?
Read our Privacy and Security Policy

 

Ordering

How do I place an order online?
Ordering is easy and convenient! Simply select your items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen.

Can I place orders by phone?
We accept phone orders toll-free at 1-970-690-4921. Our customer-care consultants are available Monday through Friday 9AM to 5PM MST to answer your questions. We'd love to talk to you!

Can you put a "rush" on my order?
If you need your items before the normal processing and shipping time, please call customer service at 1-970-690-4921 during regular business hours Monday through Friday 9AM to 5PM MST. We will do everything we can to accommodate your request.

What are my payment options?              
Orders can be placed online using Visa, Master Card, American Express or Discover Cards. If you'd like to pay by check, your order must be placed by phone. After your order is placed, please send your check to:
ATTN: Customer Service Manager 
Ordering Processing/Check Order
Peak Marketing, LLC
316 Whitney Bay
Windsor, CO 80550


Please note that all orders by check or money order will be shipped upon receipt of payment.

Do you charge sales tax?
Sales tax will only be assessed for orders that are shipped within the state of Colorado (6%).

Do you have a minimum-order requirement?
NoMore Horse Colic has no minimum-order requirement.

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Order Tracking & Updates

How do I check the status of my order?
You may track your order from the USPS Web site with your USPS tracking number, which we will email you when your order has shipped from our location.

Will I get an email confirmation after I place my order?
Yes, you will immediately receive an email confirmation of your order.

How do I make changes or cancel my order?
You may make changes or cancel your order as long as the order has not been processed. We strongly suggest you speak with a customer-care representative as soon as possible with changes or cancellations so we can accommodate your request without any additional charges.

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Return Guarantee and Exchanges

What is your return and exchange policy?
We pride ourselves on our high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact our customer-care consultants at 1-970-690-4921 for a return authorization within 30 days of receipt. Please note, your return authorization number will expire 30 days after issuance. Please follow these easy steps.

Step 1
Enter the RAN on the outside of your original shipping box as well as on your note explaining why you are returning the products.

Step 2
Affix the Return Label to the original shipping box. Make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return or exchange that are not in resalable condition.

PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and non returnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.

How long before I receive my refund?
After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.

Do you charge restocking fees?
Orders returned within 30 days of receipt will not be charged a restocking fee.  Items received after 30 days may be subject to a restocking fee.

What if I received my order, but some items are damaged?
Please inspect all items carefully when you receive your order. If there's any damage, please call our customer-care department at 1-970-690-4921 at your earliest convenience, but no later than 7 days after the package was delivered. A customer-care specialist will help you file a claim with UPS.

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Shipping

When will my order ship?
Our shipping model is easy to understand! Processing time (pulling and packaging your order) plus shipping time equals delivery time. Each order is processed within three-to-five business days.


Do you ship to Post Office Boxes?
Yes, we ship to PO Boxes. Be use you check your mail often, if not let us know to put "Hold for pickup" on your order.

Do you ship to APO/FPO addresses?
Yes. However, we do not guarantee delivery times on these orders.

Do you ship to Canada?
We do not ship to Canada at this time.

Do you ship internationally?
At this time, we do not ship outside the U.S.

How is shipping calculated?
Shipping is free within the U.S.

What are your shipping options?
We work with USPS and offer priority mail shipping, 3-day delivery.

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Privacy and Security Policy

Are online transactions on your site secure?
All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet.

How do you use my contact information?
We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.

Read our Privacy & Security Policy

NoMore Horse Colic is a SECURE SHOPPING site

At NoMore Horse Colic, we realize that shopping online can feel a bit risky. However, the truth of the matter is that advances in secure server technology have made shopping at NoMore Horse Colic just as safe as using your credit card to shop around town or over the phone. Our goal is for you to feel as comfortable using your credit card at NoMore Horse Colic as you do everywhere else that you shop. Our internet payment gateway supports the Internet's strongest security technologies, including Secure Socket Layer (SSL) technology. All financial information submitted on NoMore Horse Colic's site is encrypted as it travels over the Internet.

Your transactions are protected by our encrypted security to ensure complete and total privacy for NoMore Horse Colic's online customers. Using your credit card affords you the added advantage of knowing that, in the event that there is a problem with your purchase, the credit card company will remove the purchase from your bill and NoMore Horse Colic will not be paid. Furthermore, in the extremely unlikely event that shopping at NoMore Horse Colic leads to an unauthorized use of your credit card, most financial institutions either cover all of the resultant charges or limit your liability to $50 (refer to the Fair Credit Billing Act or your credit card agreement for further details). Should the bank not cover this additional $50 liability, NoMore Horse Colic will cover it, provided that the unauthorized use of your credit card resulted from an error on the part of NoMore Horse Colic as a result of purchases made on NoMore Horse Colic through the secure server, and through no fault of your own. In short, using your credit card at NoMore Horse Colic is absolutely safe.

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